Okitour customer center Please contact us via chat.

Insurance information

Information for insurance of Times-car-rental

Insurance information

Times CAR RENTAL Compensation Packages

Super Safety Package

This is our most recommended compensation package. It exempts the payment of the Non-Operation Charge (NOC) that needs to be paid in case of an accident. It’s a compensation package that provides various supplementary services for your peace of mind, including compensation for flat tires, tire damage, and lost hubcaps—which are not usually covered by vehicle insurance—and complete roadside assistance.

Safety Package

This package provides compensation for the property damage deductible (JPY 50,000) and the vehicle insurance deductible (JPY 50,000 / JPY 100,000 for minibusses, regular cargo trucks, and special-use vehicles) you need to pay in case of an accident.

Included Services

Bodily injury compensation

Unlimited per person(includes the JPY 30 million from the Compulsory Automobile Liability Insurance)

Property damage compensation

Unlimited per-accident Deductible of up to JPY 50,000 in case of an accident

Vehicle insurance

Market rate per accident
Deductible of JPY 100,000 for minibusses, regular cargo trucks, and special-use vehicles, and JPY 50,000 for all other vehicles in case of an accident

*Towing fees during accidents apply

*Punctured or blown-out tires do not apply

Personal injury compensation

Up to JPY 30 million per person
Compensation will be paid when a passenger sustains an injury (including any complications) or die as a result of a traffic accident, regardless of the existence of negligence on the part of the driver. The compensation for damage or loss will be calculated based on the standards stipulated in the insurance contract.

Insurance and compensation policies will not apply in the following circumstances:

  • When the damage exceeds the compensation limits specified in the chart
  • When the accident was not reported to the police
  • When exclusions stipulated in the insurance policy apply
    (1) Cost of repairing punctured or blown-out tires*; (2) Loss of hubcaps*; (3) Deliberate accidents (Intentional Act), etc.
    *Covered by compensation if subscribed to the Super Safety Package.
  • When it is clear that the driver was in violation of the Times CAR RENTAL Terms and Conditions
    (1) Driving under the influence of alcohol; (2) Reckless driving; (3) Driving under the influence of drugs; (4) Unauthorized extensions; (5) Vehicle driven by a person not authorized by Times CAR RENTAL, etc.
  • When there is a failure to exercise due diligence
    (1) Damage to the vehicle’s internal accessories; (2) Theft when the vehicle was left unlocked; (3) Refueling the vehicle with the wrong type of fuel; (4) Loss of keys; (5) Smoking inside the vehicle (including e-cigarettes and heat-not-burn cigarettes); (6) Other anti-social behavior, etc.

Support Provided by the Super Safety Package

Customers who subscribe to the Super Safety Package will receive the following services and support.
The sum payable in case of an accident or problem is JPY 0.

Exemptions from Payment

  • Non-Operation Charge (NOC)
  • Cost of repairing punctured or blown-out tires
  • Loss of hubcaps

Roadside assistance

  • Towing the vehicle to the repair shop specified by the pickup station
  • Unlocking a vehicle that has the keys locked inside
  • Jumping the car battery
  • Spare tire replacement
  • Refueling the vehicle with 10 liters of fuel when it is out of gas *The customer must pay the cost of the fuel.
  • Pulling a vehicle stuck in a ditch
  • Other emergency services: Light work that can be finished within 30 minutes


Supplementary Services

If it is still difficult to continue driving the vehicle even after receiving the above-mentioned roadside assistance, you may select any of the following services depending on the situation.

*Only one of the two can be used.

*Certain conditions apply when using supplementary services. Contact the Accident/Roadside Assistance Customer Center before using the supplementary services.

Trip Interruption Expense Benefits

If a problem with the vehicle occurs (accidents/breakdowns) and requires the customer to use public transport as a substitute within 24 hours from the said occurrence, we will cover the transportation costs of a maximum of JPY 20,000 for each person in the rented vehicle when the problem occurred (limited to the seating capacity of the vehicle).

*The customer will be responsible for fuel costs, expressway tolls, and all other road tolls.

*The term “public transport” refers to aircraft, ships, railway trains, buses, taxis, and rental vehicles.

*Only includes economy-class flights and regular ship cabins, and excludes Green Cars (first class) on railway trains.

*The sum we will cover for taxis and rented vehicles is limited to JPY 20,000, regardless of the number of people involved.

*You cannot subscribe to the Super Safety Package if you are using a Times CAR RENTAL vehicle with trip interruption expense benefits.

*The customer must pay for all expenses not related to transportation.

Accommodation Cost Support

If a problem with the vehicle occurs (accidents/breakdowns) and requires the customer to stay somewhere for emergency accommodation purposes, we will suggest and refer the customer to suitable lodging facilities and cover the accommodation costs of a maximum of JPY 15,000 for each person in the rented vehicle (for the day of occurrence; limited to the seating capacity of the vehicle).

*Taxi fares will be included in the accommodation cost support if no other mode of public transportation is available when the problem occurs (late at night, etc.).

*Excludes the cost of meals, massages, telephone calls, bathing taxes, etc.